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Archived previous version for internal reference.
Your IT responsible must have added a first Administrator account directly on the database. This account can give access to all other administrators.
Login to the Web Dashboard:
Choose SSO Login (or just Login) if you are using your institution SSO authentication.
Choose Admin Login if you are using E-mail + password (credentials provided by your IT team).

If you are using SSO you will be redirected to the SSO login page for authenticating then redirected back to the dashboard.
Use this to add other Administrators, Developers or Coaches/Facilitators.
Login to the Web Dashboard (see instructions above);
Navigate to Organization > Members;

Press +Add and add a member with their institution e-mail (SSO).
Make sure you are inviting members using your institution (SSO) e-mails otherwise the access won't work.
If you need, you can change the role of a member afterwards, see below.
On the Web Dashboard head to ‘Organization’, under the Members tab simply change the member’s role on the corresponding column.

Under Members, inside ‘Organization’, press on the ‘Delete’ button. Confirm the popup to delete the member
Check current billing status
Head to the Dashboard, under Organization > Billing You can see your current license as well as the status of the usage so far:

For any other question regarding billing please contact support@zoeimmersive.com
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